pk48 Privacy Policy

Introduction

Welcome to pk48, Bangladesh's trusted online casino and sports betting platform. At pk48, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you visit our website or use our services, how we use that information, who we may share it with, and the choices and rights you have regarding your data.

By accessing or using pk48, you acknowledge that you have read, understood, and agree to the data practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our platform. This policy applies to all users accessing pk48 from Bangladesh and any other location.

Information We Collect

pk48 collects personal information that you voluntarily provide when you register an account, make deposits, place bets, or contact our support team. We also collect certain data automatically when you access our platform. The categories of information we collect include:

• Identity information: full name, date of birth, nationality, and government-issued ID details submitted during KYC verification.
• Contact information: email address, phone number, and communication language preference.
• Financial information: transaction history, deposit and withdrawal amounts, preferred payment methods including bKash, Nagad, and Rocket account references (not full wallet credentials).
• Technical information: IP address, device type, operating system, browser version, and session activity logs collected to ensure platform security and performance.
• Behavioral information: pages visited, games played, betting patterns, and session duration used to improve the player experience and deliver relevant promotions.

We collect only the minimum amount of information necessary to provide you with a safe, fair, and enjoyable betting and gaming experience. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data beyond what is strictly required for responsible gaming assessments.

How We Use Your Information

The personal information collected by pk48 is used strictly for the following legitimate purposes. We do not use your data for any undisclosed purpose, and we do not process it in a manner inconsistent with the purposes described below:

• Account management: creating, maintaining, and securing your pk48 player account, including identity verification and age confirmation (21+ only).
• Transaction processing: handling your BDT deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels accurately and securely.
• Customer support: responding to your queries, resolving disputes, and assisting you with technical issues related to your account or games.
• Fraud prevention and security: monitoring accounts for suspicious activity, unauthorized access attempts, and ensuring the integrity of the pk48 platform.
• Personalization: tailoring your game recommendations, promotional offers, and in-platform communication based on your preferences and play history.
• Legal compliance: fulfilling obligations under applicable laws and cooperating with regulatory or law enforcement authorities when legally required to do so.

Sharing of Your Information

pk48 does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your data only in the following circumstances, and only to the extent necessary for each purpose:

• Service providers: trusted third-party companies that assist us with payment processing, fraud detection, KYC verification, and platform hosting, all of whom are contractually bound to protect your data.
• Legal obligation: government bodies, courts, or regulatory authorities when we are legally required to disclose information, such as in the context of anti-money laundering (AML) compliance.
• Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity, who will be required to honor this Privacy Policy.
• With your consent: in any other circumstances where we have obtained your prior informed consent before sharing your information.

All third-party service providers engaged by pk48 are required to implement appropriate technical and organizational measures to safeguard your personal data and are prohibited from using it for any purpose other than those specified by pk48.

Cookies and Tracking Technologies

pk48 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us recognize you, remember your preferences, and measure how our platform is used. We use the following types of cookies:

• Essential cookies: required for the platform to function, including maintaining your login session, remembering your language preference, and enabling secure financial transactions.
• Analytics cookies: used to understand how players navigate pk48, which games are most popular, and where technical improvements are needed — helping us build a better platform for all Bangladeshi players.
• Preference cookies: storing your selected currency display (BDT), notification preferences, and interface settings so they persist across sessions.

You can control or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of pk48 and may prevent you from accessing certain features such as account login and payment processing.

Data Retention

pk48 retains your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Account information and transaction records are typically retained for a minimum of five years following the closure of your account to comply with financial record-keeping obligations and anti-money laundering regulations.

Once the applicable retention period has expired, and there is no further legal or legitimate business purpose for keeping your data, pk48 will securely delete or anonymize your personal information so that it can no longer be linked to you as an individual. Backups containing personal data are subject to the same retention schedules and are purged accordingly.

Your Rights and Choices

As a user of pk48, you have specific rights regarding the personal information we hold about you. We are committed to honoring these rights promptly and transparently. You may exercise any of the following rights by contacting our support team at [email protected]:

• Right of access: you may request a copy of all personal information we hold about you, along with information about how and why it is being processed.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
• Right to erasure: in certain circumstances you may request that we delete your personal data, for example if it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: you may ask us to pause the processing of your personal data in specific situations, for instance while we investigate a complaint you have raised.
• Right to withdraw consent: where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all rights requests within a reasonable timeframe and in accordance with applicable law. In some cases, we may need to verify your identity before fulfilling a request. If you are not satisfied with our response, you have the right to escalate your concern to the relevant authority in your jurisdiction.

Third-Party Services and Links

pk48 integrates with certain third-party service providers to deliver a complete gaming experience. These include game content providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi, as well as payment processors. These third parties operate under their own privacy policies, and pk48 is not responsible for their data practices. Categories of third-party services used include:

• Game software providers: companies that supply the casino game engines, RNG certification, and live dealer streaming infrastructure that power pk48's game library.
• Payment gateway providers: companies that facilitate BDT deposits and withdrawals through bKash, Nagad, Rocket, Visa, Mastercard, and other supported channels, processing transactions on our behalf.
• Analytics and security providers: companies that help us monitor platform performance, detect fraudulent activity, and ensure the technical stability of pk48 for all players in Bangladesh.

We encourage you to review the privacy policies of any third-party services you interact with via pk48. pk48 is not liable for the privacy practices or content of external service providers beyond our contractual data protection requirements.

Minors and Age Restriction

pk48 is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or store personal information from individuals under the age of 21. Our registration process includes mandatory date-of-birth verification, and accounts found to be held by persons under 21 will be suspended immediately and all associated funds will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a person under 21 has registered an account with pk48 using your device or contact details, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and data deletion, as quickly as possible.

Changes to This Privacy Policy

pk48 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes to this policy, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed of how pk48 is protecting your information. Your continued use of pk48 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you should discontinue use of the platform and may request deletion of your account.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk48 handles your personal data, our dedicated support team is available to assist you. We aim to respond to all privacy-related inquiries within 5 business days.

You can reach us at: [email protected]